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Student Satisfaction and Perception of Value with a New Student Union Facility
AdvisorLaden, Rita M.
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Student union facilities have served as the hub of college campuses for over 100 years. In the past decade there has been a surge in new facilities and major renovations, which represent substantial investments on the part of students and the state; many projects have been in the range of $100 million. This study employed a commonly used satisfaction instrument, the ACUI/EBI College Union/Student Center Assessment, to measure levels of satisfaction or dissatisfaction with the student union. Multivariate analyses were used in this study. Results of the study indicated that students of color and involved students maintained a high level of overall satisfaction while students with a low level of involvement showed a lower level of overall satisfaction. When trends of satisfaction were considered, high levels of satisfaction on ENVIRONMENT and RETAIL FOOD components did not correspond to high levels of satisfaction on EFFECTIVENESS component.