A Process Analysis of Counselor Verbal Response Modes by Experience Levels Using Qualitative Data Analysis Software: A Mixed Methods Study
AuthorHodgen, Colin M.
AdvisorD'Andrea, Livia M.
Counseling and Educational Psychology
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This study investigates the use of a specified set of the Hill Helping Skills System counselor verbal response modes by four groups of 10 counselors representing different levels of professional experience: Masters-level graduate students, counselors with 1-10 years of experience, counselors with 10-20 years of experience, and a group of peer-identified expert counselors. The comparison seeks to determine if there are significant differences in skill-set utilization between these four groups, and if so, what those differences are. The study uses session transcripts to examine individual counselor behaviors within counseling sessions. Quantitative and Qualitative data analyses are displayed using MAXQDA10 Computer Assisted Qualitative Data Analysis software. Clinical implications of the results for counselors, counselor educators, and counselor supervisors are discussed.